Contact OmeTVGirl Support

Before you write: is this about the official OmeTV?

A lot of people searching "contact ometv" end up here, so let's save you a wasted email. OmeTVGirl is an independent video chat site. We are not affiliated with OmeTV and cannot see, change, unban or refund OmeTV accounts. For those, use the contact options inside OmeTV's own site or app.

If your question is about OmeTVGirl (your account here, a call on our site, coins you bought from us), you are in the right place. If you are not sure which site you used, check the address bar: ours is ometvgirl.com, and it runs as ome tv video chat in the browser rather than a downloaded app.

What to include so we can help fast

• The email on your account, or say you were using a guest session.
• Your device and browser, for example "iPhone 13, Safari" or "Windows laptop, Chrome".
• The approximate time it happened, with your time zone.
• What you saw on screen, ideally a screenshot of any error message.
• For payments, the time and amount of the charge. Never send full card numbers.

Many questions are answered faster than an email reply could be: camera trouble, follows, logging out and coins are all covered in the OmeTVGirl help center.

What happens after you email us

Every message lands with a person, not an auto-responder that closes your ticket. Here is the order things happen in:

1. Safety reports first. Threats, scams and anything involving a minor jump the queue.
2. Payments next. Missing coins and double charges are checked against our payment records.
3. Everything else in order of arrival. Login trouble, account changes, feedback.

If we need more information, we will reply asking for it rather than guessing. One reply with the details above is usually all it takes.

Things we can't help with

A few requests come in often enough that it is worth saying no up front. We cannot tell you who someone you met on a call is, share another user's account details, or reconnect you with a person you did not follow; matching is random and private by design. We also cannot act on OmeTV accounts, since we are a separate, independent site. Ideas and feedback, on the other hand, are always welcome. Plenty of small changes on the site started as a one-line email.

Report a user or a safety issue

If something happens during a call, use the report button on screen first; it ends the call immediately and attaches the right details for review. Then, if you want to add context, email us with the time of the call.

If someone is threatening you or asking for money after a call, do not pay and do not reply. Save the messages, block the person, report it to us and to your local police. The video chat safety guide explains these situations step by step, and the community guidelines list what we remove people for.